Returns Policy
Last Updated: 27/12/2013
Returns Policy for Musicworld Tuition (applies to United Kingdom
Only)
We love all our books, and hope that you will too, but if you want
to return your order then that’s ok. Returns are accepted for any
reason within the 14 day guarantee period (this period begins on the
date of receipt). Customers returning goods are advised to use
registered post or recorded delivery, as Musicworld Tuition cannot
issue refunds for returned items lost in transit.
To return your order please do the following:
•Make a note for your reference of the order number and title(s)
given on the invoice.
•Indicate the reason for returning.
•Indicate whether you would like a replacement.
Please send the title(s) to:
Musicworld Tuition
91 Wycliffe Road
Northampton
NN1 5JQ
Customers with the wrong item, a duplicate, or who have been sent
something which was not ordered are requested to e-mail
sally@studentseries.com with the details (name, address,
date on invoice, invoice number, item received, item wanted) before
returning it.
Please note that Musicworld Tuition will not refund returns
postage and packing charges except in the demonstrable event that
the customer has received an unordered item, an item damaged in
transit, or a faulty item.
Refunds are normally processed within a week of receipt of the
returned item at Musicworld Tuition. Where refunds are
requested, the Customer Services Manager will search the customer's
order record to prevent instances of fraudulent requests.
We will do our best to provide replacement copies of undelivered or
returned items when requested, but Musicworld Tuitions' only
obligation will be to refund purchase costs. Any replacement item
dispatched to a customer claiming non-arrival will be sent via
courier and tracked to ensure delivery.
The above refunds terms and conditions do not affect the customer's
statutory rights.
If you have any questions whatsoever about the above returns policy
please contact us.